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Mon, Sep 6th, 2010
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FAQ: Setup/Troubleshooting
Setup
I can't connect - some quick checks to try BEFORE calling Tech Support
I still cannot connect. What do I need to have before calling tech support?
Why is the save password box grayed out?
How do I cancel my America Online (AOL)account?
General
What are River City Online's access numbers?
What are your support hours?
How do I know where to go on the World Wide Web?
How do I save images from the net?
How do I log off?
Is DSL for me?
Why is the sky blue?
Modems
Why does it say "you have been disconnected" immediately after I sign on?
My computer disconnects from the Internet at random times soon after I connect. What is happening?
Why can't I connect at 56K?
Why don't I connect at 33,600 with my 33,600 modem?
Why is my 28.8 or 33.6 Modem Connecting at 57,600 or 115,200?
My modem is being used by another Dial-Up Networking connection or another program. How do I correct this?
What is V.90?
Why does my modem have such a hard time connecting to your equipment?
What is the best initialization string for my modem when connecting to your service?
Browsers
Why isn't my starting page River City Online? How do I specify my start page?
Username and Passwords
What is the difference between my login name and my email address?
What is my password?
Can I change my password?
Is my username case-sensitive? Is my password case-sensitive?
Can someone else use my username/password at the same time I am?
