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River City Online Privacy Policy
The rapid growth of the Internet has brought with it a whole new set of issues regarding personal privacy. River City Online fully respects your privacy rights, and our policies reflect that commitment.
Customer Information - River City Online requires certain information at the time of signup and in the course of providing customer support. This information is necessary for us to provide quality service and support. This information is never released to others, unless we are ordered by a court of competent jurisdiction to do so. River City Online has never sold or rented customer lists or any other customer information, and River City Online will never do so.
Usage Information - River City Online monitors our servers to the extent necessary to ensure that high standards of maintenance are met. River City Online does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as emails, news articles, or chat rooms. River City Online considers your email to be just as personal and private as your US Postal Service mail. Our staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your River City Online mailbox on our servers.
Civil Investigations - River City Online will not release a customer's personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.
Criminal Investigations - River City Online cooperates fully with law enforcement agencies, yet there must still be a court order before River City Online surrenders customer information. The Fourth Amendment to the US Constitution requires a court order to conduct a search and seizure. River City Online will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in the court order, "particularly describing ... the property to be seized." In a criminal investigation River City Online is under a duty not to divulge the fact of the investigation to the customer.
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